Service Level Agreement (SLA)
Org. type
Pvt. Ltd.
Founders
Sandeep
Founded in
2002
Category
product
About
SLA stands for Service level agreement. It is a legally binding agreement between a business & its service provider. It includes a list of services offered by the provider, along with inclusions, exclusions & exceptions. It also includes KPIs (Key Performance Indicators) to measure & penalties applicable when service levels are not met. It’s an integral part of any contract & must be carefully drafted & agreed to by both vendors and partners.
Funding details
Industry
Service /Product types
City
San Fransisco in Service Level Agreement (SLA)
